Privacy policy

Lyfe Languages Ltd (“Lyfe Languages”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, why we collect it, and how we look after it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect what you choose to give us, plus basic information about how the website is used.

• Contact form: your name, email address, role, workplace and message.
• Resource request form: your name, email address, the topic and language you are asking for, your organisation (optional) and any notes.
• Newsletter sign-up: your email address.
• Website use: pages visited, videos played, downloads, the type of device and browser used, and general location (such as city or country). This is collected through Google Analytics and does not identify you by name.

We don’t ask for health information through this website. Please don’t include personal health details in forms.

Why we collect it

• To reply to your enquiry or resource request.
• To send you updates, if you signed up. You can unsubscribe at any time.
• To understand which resources are useful, so we can improve them and plan new ones.
• To keep the website secure and stop spam.

Cookies and similar technology

We use Google Analytics, which sets cookies to measure how the site is used. Our forms use Google reCAPTCHA to block spam. Videos are played from YouTube using its privacy-enhanced mode. Your browser also stores small settings on your device, such as whether you have closed the Acknowledgement to Country message. You can block or delete cookies in your browser settings; the site will still work.

Who we share it with

We don’t sell or rent personal information. We use trusted service providers to run this website, and they may store information outside Australia, including in the United States:

• Webflow (website hosting and form submissions)
• Google (Analytics, reCAPTCHA and YouTube)
• Our email provider, to reply to you

We may also disclose information if the law requires it.

How we protect it

Form submissions are stored in password-protected systems that only authorised Lyfe Languages staff and volunteers can access. We keep information only as long as we need it, then delete it.

Your choices

You can ask to see or correct the personal information we hold about you, or ask us to delete it. You can also unsubscribe from updates using the link in any email. To do any of these, email us at hello@lyfelanguages.org.

Questions or complaints

If you have a question or concern about privacy, please contact us first and we will respond within 30 days. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The latest version will always be on this page.